Promoting Positive Contact Between Families
Professional Supervised Contact Services
LADELS enables meaningful contact between separated families through professional facilitation in a safe, neutral, and child-focused environment.
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Professional Team
Trained, experienced facilitators with extensive expertise in child welfare and family dynamics.
Ensuring Safety
Comprehensive risk assessment and continuous safeguarding protocols protect every child.
Child-Centred Approach
Every decision prioritizes the child's wellbeing, safety, and best interests.
About LADELS
LADELS Contact Centre Limited is a specialized provider of professional contact services for separated families, parents, carers, and professional referrers. We are dedicated to enabling safe and meaningful contact between family members.
- ✓ Dedicated Team: Experienced facilitators trained in child welfare and family dynamics
- ✓ Ensuring Safety: Comprehensive safeguarding and risk assessment protocols
- ✓ First-Class Service: Professional facilities meeting all regulatory standards
- ✓ Proven Track Record: Trusted by courts, Cafcass, and local authorities
Our Services
Comprehensive contact solutions tailored to your family's unique needs and circumstances.
Supervised Contact
Professional facilitation of contact visits in a safe, neutral environment with trained staff present throughout.
Supported Contact
Contact sessions with additional support staff present to assist and ensure positive interaction.
Handovers
Safe transfer arrangements between parents and carers managed by trained professionals.
Virtual Contact
Secure remote contact sessions using approved technology platforms.
Indirect Contact
Safe facilitation of letters, cards, photos, and messages between separated parties.
Contact Planning & Reports
Professional consultation on contact arrangements and objective documentation for legal proceedings.
How It Works
Our professional process ensures every family gets the right support at each stage.
Initial Assessment
We conduct a thorough assessment of your family's circumstances, needs, and any safeguarding concerns to determine the most appropriate contact arrangement.
Contact Planning
Our team develops a detailed contact plan with all parties, outlining arrangements, expectations, and any specific requirements or support needed.
Facilitated Contact
Professional facilitators oversee contact sessions in our safe facilities, ensuring all arrangements are followed and the child's wellbeing is maintained.
Reporting & Follow-up
We provide detailed reports on contact outcomes and follow up to ensure arrangements continue to meet the family's evolving needs.
Why Choose LADELS
We're committed to providing the highest standard of professional contact services for families in crisis.
Professional Team
Trained, experienced facilitators with extensive expertise in child welfare and family dynamics.
Ensuring Safety
Comprehensive risk assessment and continuous safeguarding protocols protect every child.
Child-Centred Approach
Every decision prioritizes the child's wellbeing, safety, and best interests.
Court-Approved
Trusted by courts, Cafcass, local authorities, and family professionals nationwide.
Professional Credentials
LADELS meets the highest standards for professional contact services.
Professional Standards
Meets all regulatory and professional standards for child contact services
Safeguarding
Comprehensive safeguarding protocols and risk assessments in place
Trained Staff
All facilitators are trained and experienced in child welfare
Court-Recognized
Reports accepted by courts and recognised by family law professionals
What Our Clients Say
Trusted by parents, solicitors, and family professionals across the country.
LADELS provided an exceptional service. The staff were professional, compassionate, and truly put the children's needs first. We felt confident and supported throughout the process.
Sarah M.
Parent
The facilitators demonstrated excellent judgment and sensitivity. Their detailed reports were thorough, objective, and invaluable to our case. Highly recommended.
James T.
Solicitor
LADELS consistently delivers high-quality contact services. Their team understands the complexity of family situations and responds with professionalism and care.
Emma R.
Local Authority Social Worker
Coverage Areas
We provide services across multiple locations, with nationwide availability for virtual contact.
- • London and surrounding areas
- • South East England
- • Major UK cities
- • Virtual contact available nationwide
Not sure if your area is covered? Get in touch and we'll discuss options that work for you.
Frequently Asked Questions
Find answers to common questions about our services and how we can help your family.
? What if one parent refuses to comply with contact arrangements?
LADELS operates with complete neutrality and professionalism. Our detailed reporting ensures all parties understand the terms of contact, and we work closely with professionals to address non-compliance issues appropriately.
? How do you ensure child safety during contact?
Safety is paramount. Our facilities are purpose-built, all staff are trained in safeguarding, and we conduct thorough risk assessments. Trained facilitators are present throughout contact sessions, and we have protocols in place to address any concerns immediately.
? Can contact be suspended if needed?
Yes. If at any point we have concerns about a child's safety or wellbeing, we can suspend contact immediately. We work with relevant professionals and courts to manage these situations appropriately.
? How detailed are your reports?
Our factual reports are comprehensive and objective, documenting exactly what occurred during contact sessions. They are detailed enough to be relied upon in legal proceedings and provide valuable evidence for case management.
? Do you offer flexible scheduling?
We work with families to accommodate schedules where possible. Our services include evening and weekend availability, and we can arrange special contact sessions for significant occasions when appropriate.
? What areas do you cover?
LADELS currently operates across major cities and surrounding regions. Please contact us to confirm coverage for your specific location, or we can discuss alternative arrangements.
Get in Touch
Ready to discuss your family's needs? Complete the form below and we'll get back to you promptly.
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We've received your message and will get back to you as soon as possible. We look forward to discussing how LADELS can support your family.
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